People Mover Complaints

Angie says-
While on the bus this morning I couldn't help but overhear people complaining about the new bus routes. People mover has been a lot busier since gas has gone up. That makes me happy, that should mean more routes right? Well, you'd be wrong if you thought that. In general, I like the municipality of Anchorage. When you call city offices people are knowledgable, helpful and cheerful. Things run pretty smoothy in terms of governmental red tape. Not people mover though. The following is a rundown on how People Mover has been run for a very, very long time: There aren't enough people who ride the bus so People Mover cuts bus runs. People don't ride the bus because it takes over two hours to get across town due to lack of routes. People Mover cuts more routes because people aren't riding the bus. People don't ride the bus because you can't get where you need to get by riding it. The vicious cycle keeps going on like that. In a city the size of Anchorage you should be able to buy tokens or a bus pass just about anywhere. You can't. You can buy your bus pass only in a few places and its a pain to do so. There are no token/pass boxes at all.
Back to my point, you would think with increased ridership that People Mover would be adding buses. They aren't, they're removing some "less popular routes" and just moving buses. So it's back to the same ol same ol of not being able to get where you need to be because People Mover is either slow or doesn't even go there.
If you have comments, or complaints for People Mover, you can direct them here:

You can send your thoughts to customer service by mail, phone, fax or e-mail: Customer Service Phone: (907) 343-6544 700 W. 6th Avenue #109 Fax: (907) 343-4042 Anchorage, Alaska 99501 E-mail: WWTD@muni.org